Effective Date: 02/06/2025

Company Name: ALPHA CARE COMPUTER DATA PROCESSING REQUISITES TRADING L.L.C
Email: info@alphacareit.com

ALPHA CARE COMPUTER DATA PROCESSING REQUISITES TRADING L.L.C (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

We may collect and process the following types of personal data:

• Identification Information: Full name
• Contact Details: Email address, phone number, residential/business address.
• Technical Information: IP address, browser type, device identifiers, cookies.
• Service-Related Information: Any data required to provide or support our IT products or services.

2. How We Collect Your Data

We collect personal data:

• When you contact us via email, phone, or our website.
• When you request services, support, or information.
• From publicly available sources or third parties with your consent.

3. Purpose of Data Collection

We use your personal data to:

• Provide and manage IT services and support.
• Respond to your inquiries and fulfill contractual obligations.
• Send updates, marketing material (if consented), and important notifications.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent.
• The necessity to fulfill a contract or provide a service.
• Compliance with legal obligations.
• Our legitimate business interests.

No Data Sharing with Third Parties

We do not sell, rent, or share your personal data with any third parties. Your data is used exclusively by ALPHA CARE COMPUTER DATA PROCESSING REQUISITES TRADING L.L.C for the purposes mentioned in this policy.

We will only disclose your data if legally required by UAE authorities, and only in compliance with applicable data protection laws.

6. International Data Transfers

If your data is transferred outside the UAE, we ensure that the recipient country offers adequate data protection or that contractual safeguards are in place.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law.

8. Your Rights

Under the UAE PDPL, you have the right to:

• Access and obtain a copy of your data.
• Request correction of inaccurate or outdated data.
• Request deletion of your personal data (under specific conditions).
• Object to or restrict certain data processing.
• Withdraw consent at any time.

To exercise your rights, contact us at info@alphacareit.com.

9. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies on our website to improve your browsing experience. You can manage cookie preferences through your browser settings.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

ALPHA CARE COMPUTER DATA PROCESSING REQUISITES TRADING L.L.C
Email: info@alphacareit.com